returns & refunds
We want you to love what you ordered. If something isn't right, start with our return & exchange form — it takes about a minute and asks for your order number, so we have everything we need to sort you out. Please use the form before shipping anything back.
how it works
- ✦Fill out the return & exchange form with your order number, the item, and what you'd like to happen
- ✦We’ll email you back within 1–2 business days with return details and the address
- ✦Ship the item back once we’ve confirmed
- ✦Once we receive and inspect it, we’ll refund your original payment method
Refunds go to your original payment method and typically take a few business days to appear after we process the return.
returns
We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and has its tags still attached. Return shipping is covered by the customer.
exchanges
Wrong size? Use the same form and tell us the size you have and the size you want — we'll check availability and hold it for you where we can.
cancellations
You can cancel your order for a full refund any time before it ships — submit the form and choose cancellation as your request type. This includes preorders: you can cancel the Juniper Pant any time before it ships in late August.
faulty or wrong items
If your order arrives damaged, faulty, or wrong, submit the form within 14 days and describe the problem. We'll follow up by email to ask for a photo, make it right, and cover the return shipping.
return address
We'll confirm return details over email before you ship anything back, so please don't send returns without submitting the form first — unannounced returns are hard for us to match to an order.
need a hand?
The form is the fastest route, but if you're stuck you can always reach a real person at hello@tualmi.com.